An ISO management system builds on the combined strengths
of independent partners over time. Cooperation can only
be as good as the underlying communication structure.
How well and how fast the partners can access
and update
documentation is critical for their success.
Use ISOengines for example for:
- knowledge portals
- auditable documentation
- online manuals
- customer relations
- supply chains
- help desks
- R&D project tracking
Partners in an ISO management system use know how
by others and also produce know how for others.
ISO management needs knowledge management to grow in quality and
knowledge communication to cover distance in space and time.
Traditional web servers are insufficient to address this:
the one-author/many-readers model of a single web server
does not support two-way knowledge communication,
and multiple servers individually authored by the
partners do not support knowledge management.
By contrast, every ISOengine is a single point of
access for many authors and many readers, under a
uniform knowledge communication and management structure.
Management decides document structure with read and write access rights
of well defined user groups and their respective roles.
The ISOengine collects information when and where it
arises and provides knowledge when and where it is needed,
bidirectionally to authorized identified users.
- Business processes include:
- ISO9000 documentation
- ISO14000 documentation
- management reports
- product briefings
- marketing campaigns
- direct mail services
- customer help desks
- work force issues
- Knowledge bases include:
- decision support cases
- what-if simulations
- online literature repository
- peer group advisory systems
|
